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I am in the process of preparing my yearly tax return. How can I get copies of my electricity bills from last year?
Billing and usage data is available through your online account, free of charge, for up to two years’ worth of data.
I’d like my bill payment to be automatically deducted from my bank account. How can I make this happen?
You can register for Pre-Authorized Payment (PAP) online. You will first need to set up an online account.
I have electric heat. How will this impact my bill? What about my other appliances, which run all day?
As a general rule, electric heating operates more often at night when the temperature drops. This is also when electricity is the cheapest.
Canada Post mail delivery resumes
We remind customers that online options remain available to access your Hydro Ottawa bill and account informati
Rates & Conditions
Whether you’re a homeowner, a
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Welcome
To help you save time, manage your electricity use and stay safe, here’s an introduction to some of our services and important information.
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Commercial (>50kW to <1,500kW) bill sample
This bill example allows you to find detailed explanations quickly and easily for each section of your bill.
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I’ve requested a rate change. When will my new rate plan become effective?
Your rate change request will be processed up to 10 business days after receiving your Rate Selection Form.
Ontario Electricity Support Program
The Ontario Electricity Support Program (OESP) provides monthly on-bill credits for lower-income customers to reduce their electricity bills.
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What to expect after switching electricity rate plans: Answering your top questions
Back in October 2020, the Ontario government released two electricity rate options for residential and small business customers (who are billed under the provincial Regulated Price Pla
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