Search
Showing results for 201 - 210 of 768
October 18, 2020
Hydro Ottawa Limited Major Event: October 18, 2020
Image
Is there a deadline to switch rate plan?
There is no deadline to change rate plan. If you don’t wish to make a change, there is nothing you need to do. You’ll continue to be billed under your current rate plan.
I’ve requested a rate change. When will my new rate plan become effective?
Your rate change request will be processed up to 10 business days after receiving your Rate Selection Form.
When should I change my electricity consumption patterns to match my new rate plan?
The date on which you should start using electricity based on your new rate plan is the first day of your billing period on your new rate plan.
When will I see my electricity consumption under my new rate plan reflected on MyAccount?
Once your new rate plan is in effect, there will be a two to three week delay for us to update your online usage display.
Where can I find more information to help me make a decision?
You can visit our electricity rate selection web page and read our
What are the thresholds under the tiered rate plan?
The threshold changes with the season to reflect changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating.
What happens if I exceed the monthly threshold?
Tiered rates give you the flexibility to use electricity at any time of day at the same price, but that rate will go up if you exceed the threshold during the month.
How do I know if I have a contract with an electricity retailer?
If you have a contract with an electricity retailer, your electricity retailer’s name and phone number will be listed in the ‘’For You Information’’ box of your electricity bill.