Remember those conversation hearts? “Be mine,” “Love bug,” “Call me.” These sweet candies nearly disappeared in 2019, but were thankfully revived - continuing their playful tradition of sharing simple messages that make us smile.
Inspired by those classic sayings, we’re sharing a few “conversation hearts” of our own - because our customers are truly at the heart of everything we do.
Text me/email me
Our customer care team is here to help.
We love hearing from you. Your feedback helps shape everything we do - whether you have a question, need financial assistance, want to report an outage, or simply want to share a comment.
- Log into MyAccount to Chat with us online (Weekdays: 8 a.m. - 4 p.m.)
- Reach out through our Contact Us form on our website
Our customer service team is here to support you.
BFF (best friends forever)
A friendly neighbour you can rely on.
While we know a utility isn’t the most obvious candidate for a best friend, we aim to be a friendly, dependable neighbour you can count on. Trust, reliability, and respect are at the core of any strong relationship.
Our dedicated crews work 24/7 - through rain, snow, and heat - to safely restore power and continuously improve the grid. And because good friends keep each other informed, we make it easy for you to stay in the loop during outages.
You can sign up for outage alerts through MyAccount, including email and text notifications, so you receive timely updates when they matter most. You can also report an outage by texting “OUT” to PWROUT (797688), making it quicker and easier to reach us when the power goes out.
Dream big
Looking ahead - together
The future holds so much promise when you allow yourself to dream big - for yourself, your home, and your community. That’s why Hydro Ottawa is always looking ahead, exploring how evolving customer needs, new technologies, and changing conditions can shape how we deliver electricity.
For customers looking to take steps at home, our EcoHome resources offer tips, programs, and tools to help you save energy, improve comfort, and make more sustainable choices - at your own pace.
At the same time, we’re focused on long-term planning through initiatives like Powering Tomorrow, which outlines how we’re preparing the grid to support Ottawa’s growth, resilience, and changing energy needs over time.
Together, these efforts help ensure we’re ready for what’s ahead - while supporting the choices our customers are making today.
You shine
Reliable power, clear communication
Nothing makes us happier than seeing our customers shine - both literally, with the lights on, and figuratively, going about daily life with confidence and ease.
Our goal is to deliver electricity as reliably as possible, while keeping you informed about planned work and power interruptions in your neighbourhood. With timely notifications and clear communication, we work to ensure you’re never caught off guard.
Happily ever after
Building a future that lasts
Everyone hopes for their own “happily ever after” - and we want that for our city, too. That’s why we’re focused on building an electricity system that can support Ottawa’s growth today, while being mindful of tomorrow.
Across the city, Hydro Ottawa is expanding and upgrading infrastructure to meet increasing demand, including new and modernized substations designed with lower-carbon construction approaches and a smaller environmental footprint. Projects like Cambrian station are helping us deliver reliable power where it’s needed most, while reflecting how sustainability is increasingly considered in how we build.
You can learn more about how Ottawa’s grid is evolving in our Substation City blog, which takes a closer look at how grid expansion, resilience, and thoughtful design are coming together to support a growing city.
May these “conversation hearts” spark more conversations between us - today and throughout the year. Your input helps us serve you better, and we’re always happy to hear from you. Visit our Contact Us page to learn all the ways you can connect with us, and be sure to follow us on BlueSky, Facebook, YouTube and Instagram.