Search
Showing results for 121 - 130 of 729
Can a credit balance be refunded?
Credit balances may be refunded by cheque.
How do I report a payment?
To report a Hydro Ottawa electricity bill payment, contact us by telephone at 613 738-6400 or by email.
What is online billing?
Online billing is a convenient, secure and environmentally friendly way to view your electricity bill.
How do I sign up for online billing?
Registration takes just a few minutes. First you need to create an online account. Once this is complete, all you need is a valid email address
How do I cancel my online billing registration?
If you would like to cancel your online billing registration, contact us by telephone at 613 738-6400. A Customer Service representative will assist you.
Will I continue to receive a paper bill in the mail?
No. Once you have registered for online billing, you’ll receive an email notification when your next bill is available.
What software do I need to see my online bill?
You can access your online bill from any web browser that supports 128 bit encryption.
Is the online bill exactly like my paper bill?
Yes, with one exception. You cannot print out your bill and take it to your financial institution or mail it to Hydro Ottawa for payment.
Why am I not receiving my online bill notifications?
First, ensure that you are enrolled in online billing by navigating to the Billing section of your online account.
When will my new password be activated?
Your password is active immediately after you reset it.