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Does Hydro Ottawa offer an automated Credit Card payment option?
Hydro Ottawa offers automated payment plans where the amount due is automatically withdrawn from your bank account on the due date.
Can I make a payment in person at your office?
Hydro Ottawa does not accept payments in person.
What happens if there isn’t enough money in my account to cover my PAP withdrawal?
If a pre-authorized payment is returned due to non-sufficient funds (NSF), a Returned Payment *Charge plus any bank charges will be applied to your account.
Why is my last payment not appearing through my online account?
Your online account is updated as payments are received.
I am in the process of preparing my yearly tax return. How can I get copies of my electricity bills from last year?
Billing and usage data is available through your online account, free of charge, for up to two years’ worth of data.
Can a credit balance be refunded?
Credit balances may be refunded by cheque.
How do I report a payment?
To report a Hydro Ottawa electricity bill payment, contact us by telephone at 613 738-6400 or by email.
When will my new password be activated?
Your password is active immediately after you reset it.
I previously logged in to my online account with a username. Why do I have to login with my email address now?
We made this change because one of the most common complaints with our website was related to the login system.
Can anyone who has my email address access my online account?
No. In order for someone to access your account through the app or our website, they need your password.