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Can a credit balance be refunded?
Credit balances may be refunded by cheque.
How do I report a payment?
To report a Hydro Ottawa electricity bill payment, contact us by telephone at 613 738-6400 or by email.
When will my new password be activated?
Your password is active immediately after you reset it.
I previously logged in to my online account with a username. Why do I have to login with my email address now?
We made this change because one of the most common complaints with our website was related to the login system.
Can anyone who has my email address access my online account?
No. In order for someone to access your account through the app or our website, they need your password.
When I try to view the Usage section of my online account, the page doesn’t load. What could be the problem?
We are continuously working to improve the online account experience and resolve any technical issues.
Why does the content on my online account profile page not display correctly?
Hydro Ottawa makes every effort to ensure that access to your online account is up to date with emerging technology.
How is my personal and financial information kept safe?
We use several methods to ensure that your information is secure:
Are all computers safe to use?
Computer security experts advise that you may put your information at risk when you use a public computer for personal business.
Why is my account locked for security reasons?
If you receive a message that your account has been locked, it may be that an incorrect password has been attempted more than six times.